Find answers to frequently asked questions below
FAQS
Shinery's entire collection is clean, non-toxic, and plant-based, so they are safe on all metals and gemstones. This includes sterling silver, solid gold, gold-filled, gold-plated, gold-vermeil, platinum, titanium, brass, copper, oxidized metals, antique metals, and more.
Shinery's entire collection is clean, non-toxic, and plant-based, so they are safe on all metals and gemstones. This includes diamonds, diamonds, opals, pearls, emeralds, ruby, sapphire, topaz, moissanite, aquamarine, and so much more!
Although we are safe on all metals and gemstones. many precious stones should not get wet. We recommend using our Radiance Towelettes, as it is the same formula as our Radiance Wash but does not require water or rinsing.
Shipping + Returns
All orders will be shipped in 1-3 business days.
To process a return, product(s) must be shipped to the address below within 30 days of original purchase.
Shinery Shipping + Returns
1345 Seaboard Industrial Blvd N, Suite D2, Atlanta, GA 30318
Once received, we will credit the original method of payment within 3-5 business days.
We do not offer exchanges, but would love to make your order right. Please email hello@shinery.com for questions about your order.
Having Trouble With The Radiance Wash Pump?
We are sorry to hear you are having trouble with the pump! We have found that the pump can cause difficulty in two ways - either the pump feels stuck and will not pump down or after pumping repeatedly, no product is coming out. Please note, there is no tube or straw in our bottle.
If the pump feels stuck: The formula can sometimes harden in the pump without consistent use. To clear the blockage, run the pump under warm water for about 20 seconds and then try pumping with the palm of your hand, rather than your finger, to use more force and dislodge the hardened formula.
For pumps that are working, but no product is coming out: The pump uses an airless pump technology, so it is likely that the airlock is broken. Please note that any time the top is unscrewed, the airlock is broken. To restore the airlock, make sure the pump is screwed on tightly and pump until formula begins to dispense. Number of times will vary based on how much formula remains in the bottle.
If the problem persists, please email us at hello@shinery.com
Wholesale Information
Please contact wholesale@shinery.com for all wholesale inquires.