Is Shinery safe on all metals and gemstones?
Yes! All of our products are safe on all metals and gemstones. We use the power of plants and do not formulate with any harsh or abrasive chemicals (including ammonia), our formulas are effective for on even the most delicate pieces.
All products have been third-party tested and approved.
How is my jewelry actually being cleaned?
Our surfactant-based formulas make cleaning effortless. The surfactants surround and trap dirt, oil, grime, and beauty build-up and remove them from your jewelry.
How do I know which product is right for my jewelry?
Check out our Jewelry Care Guide to learn how to care for your favorite pieces.
Having issues with the Jewelry Wash?
You likely have one of our older versions, which utilizes an airless pump technology, so there is no tube or straw in the bottle. Sometimes the pump can cause difficulty if the soap hardens in the spout.
How to troubleshoot this issue: The formula can sometimes harden in the pump without consistent use. To clear the blockage, run the pump under hot water for a few seconds and then try pumping with the palm of your hand, rather than your finger, to use more force and dislodge the hardened formula. You can also flip the bottle upside down (where the spout is touching a hard surface, like a counter) and push down with your hands to dislodge the hardened formula. It will then begin working normally again.
If this does not work, please email hello@shinery.com